Frequently Asked Questions
Everything you need to know about your home improvement journey.
What is the standard shipping time for heavy machinery?
Standard shipping for power tools and light equipment takes 3-5 business days. For heavy machinery or oversized items, delivery typically takes 7-10 business days via our specialized freight partners.
Do you offer warranties on power tools?
Yes, all power tools sold at My Tool Store come with a minimum 12-month manufacturer warranty. Some premium brands offer extended protection plans which can be registered on our website after purchase.
What is your return policy for unused items?
We offer a 30-day hassle-free return policy. Items must be in their original packaging, unused, and include all manual and accessory components to qualify for a full refund.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to our logistics portal to monitor your shipment's progress.
Do you provide bulk discounts for contractors?
Yes, we offer a Pro-Account program for contractors and trade professionals. This includes volume-based discounts, tax-exempt purchasing options, and dedicated account management.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm and Klarna for larger equipment purchases.